Terms and Conditions

Character Kids complies with the Consumer Protection (Distance Selling) Regulations Act 2000, please refer also to our Returns Policy.
Our Company name is Character Kids and our address is Character House, Newcombe Drive, Feltwell, Norfolk, IP26 4AH. Tel No: 01842 829100

We offer our customers branded clothing and ex-chainstore clothing for boys and girls in the age ranges of 0-14. All garments are brand new and checked for quality.
The full price of each garment is stated clearly on the website, the price you see is the price you pay. If we have any promotions then these will also be clear to you and the amount deducted accordingly. There is also delivery charges for certain orders such as outside the UK, orders below £25. Please see below or the separate page Delivery & Costs. We reserve the right to change this policy at any time, any such changes will be clearly written on our website.

All orders need to be paid for in full prior to dispatch. Payment can be made by Credit or Debit Card securely via paypal or nochex, postal order or personal cheque. For full details of how Paypal and Nochex send money through a secure server and encrypt your information for your own security, please visit their websites for full details.

The dispatch of your order will usually be within 48 hours of cleared payment. If paying by cheque please see our Payments & Delivery giving more information on how to do this. If for any reason we are unable to dispatch your order within this timescale we will inform you via email. Deliveries are made through the Royal Mail with proof of posting obtained, sometimes a signature may be required, especially on large orders.

Under the Distance Selling Regulations you have the right to cancel your contract for purchase of any goods from the time of ordering and up to 7 days after the date of delivery. You must do this in writing, email being sufficient. If you order has already been dispatched and you decide to cancel you will still be required to return the goods at your own cost. Upon receipt of the goods by us you will be refunded, minus the postage costs, if there are any. It is your responsibility under this Regulation to take reasonable care of the goods whilst they are in your possession.